Find answers to all your questions about my products and services with this FAQ section. Learn about shipping, returns, payment options, and more. Browse the frequently asked questions to make informed decisions before making a purchase.
If you don't find the answer, please feel free to contact me by using this contact form, I always make sure to give you an answer within 48 hours of your request
Where does your jewels come from?
I handcraft all my jewelry in my family workshop located at the foot of the Pyrenees mountains in France.
I use quality materials selected by myself, gemstones that haven't been dyed or chemically transformed and that are traceable.
I collect natural materials, always taking care not to disturb the local flora and fauna during my roams in the wilderness.
By purchasing a piece of jewelry from Vaea Designs, you're supporting local, environmentally-friendly craftsmanship.
What kind of metals and materials do you use to create your jewelry?
In keeping with my eco-responsible approach, I work mainly with recycled brass, as I'm very fond of this alloy. It has one particularity: it oxidizes like many other copper-containing alloys.
However, it is very easy to maintain, and can be easily cleaned if you don't like the antique look it can give when it patinates and oxidizes.
My approach is to use this characteristic as an advantage and not as a defect or flaw. My aim is for them to look as good when new as they do when they've been through life without having removed the natural oxidation.
I also use recycled stainless steel, especially for ear hooks and clasps. Renowned for its hypoallergenic properties, it has the advantage of being robust and durable. What's more, it doesn't oxidize over time. So, for example, it leaves no marks in the ear hole.
My creations are made of gemstones, sometimes fossils and shells and/or pearls. Gemstones are natural stones and can therefore be variable in shape and color. Each of my jewels is a unique piece of jewelry with its own spirit. All my jewelry is guaranteed cadmium-, nickel- and lead-free.
When will my order be shipped?
I usually process orders within 3 days, Monday to Friday, by Colissimo with the French postal service. You will receive a shipment confirmation with a tracking number by email.
My order failed. What can I do?
If you have any problems during your online payment process, please contact your bank or card provider.
Can I use a different billing and shipping address?
Yes of course, just make sure that the billing address matches the one linked to the payment method you've chosen to use.